Scope and responsibility
This Policy covers PEARL websites, account registration, investor communications, inquiry forms and journal subscriptions that link to it.
PEARL is responsible for the personal information described here. A specific investment vehicle, property manager or transaction party may provide a separate privacy notice when it handles information for a different purpose.
Information we collect
The information collected depends on how you interact with us.
- Identity and contact data, such as name, email address, phone number and company.
- Account data, including encrypted credentials, consent choices and session activity.
- Inquiry and relationship data, including messages, interests and communication history.
- Technical data, such as IP address, browser, device, approximate location and security logs.
- Usage data, including pages viewed, referral source and interaction events.
How information is collected
We collect information directly when you create an account, contact us, subscribe or update your preferences. We also collect limited technical and usage information automatically when you use the site.
We may receive business contact details from a colleague, adviser, event organiser, public professional source or service provider where permitted by law. We record the source where appropriate.
How we use information
We use personal information only where there is an appropriate purpose and legal basis.
- Provide accounts, authenticate users and maintain service security.
- Respond to inquiries and manage prospective or existing relationships.
- Deliver requested publications and manage communication preferences.
- Understand performance, diagnose faults and improve the website.
- Prevent fraud, misuse and unauthorised access.
- Comply with legal, regulatory, accounting and record-keeping obligations.
Communications and consent
Journal and marketing communications are sent when you ask to receive them or where another lawful basis applies. You can unsubscribe through the message link or contact us at any time.
Withdrawing marketing consent does not affect essential account, security or service communications. It also does not make earlier processing unlawful.
Sharing and service providers
We share only what is reasonably necessary with providers that support hosting, authentication, communications, analytics, professional advice and security. Providers must protect information and act only for agreed purposes.
Information may also be disclosed to an investment or transaction party at your direction, during a corporate transaction, to establish or defend legal rights, or when required by law. We do not sell or rent personal information.
International transfers
PEARL and its providers may process information in more than one country. Privacy laws may differ from those where you live.
Where required, we use recognised safeguards for cross-border transfers, such as contractual protections, adequacy decisions or another lawful transfer mechanism.
Retention and security
We retain information only for as long as needed for the purpose collected, including relationship management, security, legal obligations and dispute resolution. Retention periods vary by record type and context.
We use technical and organisational safeguards appropriate to the information and risk. No internet service can promise absolute security, so please use a unique password and notify us if you suspect misuse.
Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy, withdraw consent and complain to a privacy regulator.
To make a request, email hello@pearl.realestate. We may need to verify your identity and may retain limited records of the request. Rights can be subject to lawful exceptions.
Cookies and analytics
The site may use essential storage for language, session and security functions. Optional analytics help us understand aggregated usage and improve performance.
Where consent is required, optional technologies should not be used until you choose them. You can also control cookies through browser settings, although disabling essential storage may affect account features.
Children and policy changes
PEARL services are intended for adults and professional users, not children. We do not knowingly seek personal information from children.
We may update this Policy to reflect service, provider or legal changes. The latest version will appear here with a revised effective date; material changes may also be communicated through the service.
Contact us
For privacy questions, requests or complaints, email hello@pearl.realestate. Please identify the PEARL service you used and the nature of your request so we can respond efficiently.